Technology & Professional Support
Strong R&D Capability & Perfect After-sales Service System, Escort Your Production
R&D Capability
DOWARE adheres to technology-driven development, invests 10-15% of annual profits in R&D, and has a professional R&D team composed of senior engineers and technical experts in the air compression industry.
DOWARE has built a complete R&D system covering product design, prototype testing, performance optimization and technology iteration. We have independent intellectual property rights for multiple core technologies, and our products have passed a number of authoritative certifications such as German TUV CLASS 0, CE and ISO.
Our R&D center is equipped with advanced testing equipment and simulation experiment platform, which can carry out performance testing and reliability verification of various air compressors, ensuring that each product meets the highest industry standards before leaving the factory.
Professional R&D Team
Over 50 senior R&D engineers with more than 10 years of industry experience
Independent Intellectual Property
More than 30 national patents for invention and utility model
Advanced R&D Equipment
Imported testing and simulation equipment, build a professional experiment platform
Industry-University-Research Cooperation
Cooperate with famous universities and research institutions to carry out technical research
After-sales Support System
DOWARE has built a global after-sales service network, providing one-stop technical support services for customers with professional team and efficient response speed.
24/7 Technical Consultation
Our professional technical team provides 24-hour online and offline consultation services to answer your questions about product selection, use and maintenance in a timely manner.
Remote Assisted Installation
Professional engineers provide real-time remote guidance for equipment installation and commissioning through video call, screen sharing and remote control, ensuring the correct installation and normal operation of the equipment without on-site visits.
Genuine Spare Parts Supply
Professional engineers provide real-time remote guidance for equipment installation and commissioning through video call, screen sharing and remote control, ensuring the correct installation and normal operation of the equipment without on-site visits.
Professional Training Service
Provide online live training for your operation and maintenance personnel, including product structure, operation skills, fault diagnosis and other content, with real-time interaction and Q&A.
Frequently Asked Questions
Answers to the most common questions about air compressor use, maintenance and technical support
How to select the suitable air compressor model for my factory?
The selection of air compressor model needs to be based on your actual air demand (air volume, pressure), industry characteristics, production environment and other factors. Our professional technical team will conduct remote demand analysis for free, and provide you with the most suitable product selection scheme and system design.
What is the maintenance cycle of the oil-free air compressor?
The regular maintenance cycle of DOWARE oil-free air compressor is generally 3 months for minor maintenance and 12 months for major maintenance. The specific maintenance cycle can be adjusted according to your actual working conditions and air usage. Our after-sales team will record the equipment operation data remotely and remind you of maintenance in time.
How to solve the problem of air compressor pressure instability?
The main reasons for pressure instability include air leakage in the pipeline, failure of the pressure regulating valve, unstable load and so on. You can first check whether the pipeline has air leakage, and if the problem cannot be solved, you can contact our 24-hour technical support hotline, and our engineers will provide remote guidance through video call or screen sharing to help you solve the problem quickly.
How to extend the service life of the air compressor?
To extend the service life of the air compressor, you need to do a good job in regular maintenance, use genuine spare parts and lubricants, keep the working environment clean and well-ventilated, and avoid overloading the equipment for a long time. DOWARE can provide remote equipment health monitoring and customized maintenance plans for you to ensure the long-term stable operation of the equipment.
Can DOWARE air compressors adapt to extreme working environments such as high altitude, high temperature or low temperature?
Yes, DOWARE provides customized adaptation solutions for extreme environments: ① High altitude (>2000m): Equipped with high-altitude special radiators and derating protection programs to compensate for the decrease in air density and avoid overheating; ② High temperature (>45℃): Adopt reinforced cooling systems (including intercoolers and aftercoolers) and high-temperature resistant lubricating oil (up to 200℃); ③ Low temperature (<-10℃)**: Configure preheating devices for the motor and oil tank, and use low-temperature resistant synthetic oil to prevent oil solidification and startup failure. We will confirm the specific environmental parameters (altitude, temperature range, humidity) with customers in advance to ensure the stable operation of the equipment under extreme conditions.
How to properly store the air compressor if it is not used for a long time (more than 3 months)?
For long-term storage (3-12 months), please follow these professional steps to avoid equipment corrosion and component failure: ① Clean the system: Drain all the air and condensate in the tank and pipeline, and clean the oil filter and air filter; ② Lubrication protection: Run the machine for 5-10 minutes to make the new lubricating oil cover the rotor and cylinder wall, then drain the oil if stored for more than 6 months; ③ Seal the air path: Use dust-proof caps to seal the air inlet, exhaust port and oil filling port to prevent moisture and dust from entering; ④ Electrical protection: Disconnect the power supply and wrap the motor and control panel with moisture-proof film; ⑤ Storage environment: Place it in a dry, ventilated room with a temperature of 5-25℃, and pad the bottom of the machine to prevent moisture from the ground. Our after-sales team will provide a “long-term storage checklist” for your operation reference.
Need Professional Technical Support?
Our professional technical team is ready to provide you
with personalized technical solutions and remote after-sales support at any time.